- PrimeSafe Licensee Portal
PrimeSafe Licensee Portal
Use the portal to apply for, renew, or update your PrimeSafe licence.
In the portal you can see all your PrimeSafe licences, requests, applications and draft applications.
You can access the portal on a mobile, tablet, laptop or desktop computer.
You can start a form, leave it, and come back to it later.
PrimeSafe has pre-filled the form where possible.
If you have an account, login to the portal using your email and password.
Set up an account if you are using the portal for the first time.
Renew your existing licence
To renew your licence:
- Login to the portal.
- Choose ‘My Licences’ from the menu.
- Select the licence you want to renew.
- Click ‘Renew licence’.
- Verify the pre-filled applicant and licence details and update where required.
- Complete the applicant history questions.
- Complete the declaration.
- Pay the renewal fee and submit.
For more information go to how to renew an existing licence guide.
Watch the video on how to renew an existing licence
Update your existing licence
To update the details of your licence:
- Login to the portal.
- Choose ‘My Licences’ from the menu.
- Select the licence you want to update.
- Click ‘Amend licence’.
- Update the relevant details.
- Fill in the declaration and submit.
PrimeSafe will review your request and respond within two to seven business days.
Cancel your licence
To cancel your licence:
- Login to the portal.
- Choose ‘My Licences’ from the menu.
- Select the licence you want to update.
- Click ‘Cancel licence’.
- Complete the required details.
- Fill in the declaration and submit.
PrimeSafe will review your request and respond within two to seven business days.
Make sure you are authorised and able to apply on behalf of your business or company. Find out who can apply for a licence at How to apply for a licence.
Apply for a new licence
1. Set up your account.
You will need to set up an account before you apply.
Click on ‘Register a new user’ link on the login page of the Licensee Portal.
You need these details to create a new account in the portal:
- name
- email address
- contact number.
You can’t use the same email address if it has been used to register for the portal account before.
If you have forgotten the password, request to reset your password by clicking on the ‘Forgot Password’ link on the login page.
2. Have the following information ready before you apply for a licence in the portal:
- Your name, email address and contact details.
- Your business name, ABN and business address.
- Postal address.
- Your facility or vehicle details.
- Name of the PrimeSafe approved auditor with whom you’ve entered an agreement.
- Any history of food safety or relevant health convictions.
- Credit card details, if you are paying by credit card.
3. Watch the video on how to apply for a new licence or read how to apply for a new licence guide.
Submitting an application is the first step to get a new PrimeSafe licence. You must also complete a food safety program and undergo an inspection and/or audit. For more information go to How to apply for a licence.
Withdraw a licence application
To withdraw your application:
- Login to the portal.
- Choose ‘My Applications’ from the menu.
- Select the application you want to withdraw.
- Click ‘Withdraw Application’ and then confirm.
We will send you an email confirming you have withdrawn your application and what to do to get any refund that applies.
Make an enquiry in the Licensee Portal
To make an enquiry:
- Login to the portal.
- Choose ‘Make an Enquiry’ from the menu.
- Enter your contact details.
- Enter the enquiry details.
- Upload attachments if relevant and then click submit.
PrimeSafe will review your enquiry and respond within two to seven business days.
Log a complaint in the Licensee Portal
To log a complaint:
- Login to the portal.
- Choose ‘Log a Complaint’ from the menu.
- Enter your contact details.
- Enter the complaint details.
- Upload attachments if relevant and then click submit.
PrimeSafe will review your complaint and respond within two to seven business days.
You can link your existing licences to a new Licensee Portal account.
1. Create the new account.
Click on ‘Register a new user’ link on the login page of the Licensee Portal.
You need these details to create a new account in the portal:
- name
- email address
- contact number.
You can’t use the same email address if it has been used to register for the portal account before.
If you have forgotten the password, request to reset it by clicking on the ‘Forgot Password’ link on the login page.
2. Request to connect your existing licence(s) to the new account.
You need to:
- select ‘Request Access’ from the menu after logging into the Licensee Portal
- submit your licensee and contact details.
PrimeSafe will review, verify your identify, and connect the licence(s) to your Licensee Portal account.
